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If you are conducting research on a product or service, you may reference a user manual or instructional guide in your paper. Whenever you reference a source in your work, cite it properly so your reader knows where you found your information. In American Psychological Association, APA, style, user manuals are cited as part of a product's information.
Reference List
When you cite any information that is packaged with a product, the company is listed as the author, along with the year the product was made and the location of the company. APA formats this information like this:
Company name. (Year). Product name: Type of product info. Publisher location: Publisher.
Because the publisher is the company, the company's location will be listed as the publisher's location, and the publisher will simply be listed as 'Author'. For example:
Staples. (2014). Screen cleaning set: Instruction manual. Framingham, MA: Author.
User Manuals With Authors or Outside Publishers
When a product's user manual lists an author, list the author of the manual in place of the company name in your reference list citation:
Gates, B. (1995). Windows '95: User Guide. Redmond, WA: Microsoft.
If a user manual is published by an outside publisher, that publisher information is listed in place of the company information under 'publisher':
General Mills. (2002). Cheerios chess: Instructions. Seattle, WA: Wizards Games.
Citing a User Manual Found Online
If you are citing a user manual that you found online, include a link to the site from which it was retrieved:
Company name. (Year). Product title: Type of product information. Retrieved from URL.
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For example:
Blizzard Entertainment. (1998). Starcraft: User manual. Retrieved from http://ftp.blizzard.com/pub/misc/StarCraft.PDF.
In-Text Citations
When you reference or quote a user manual in the text of your paper, include an in-text citation to show where the information comes from. The in-text citation will include the author name of a source -- in this case, the company name -- the year of publication and the page number, if applicable. For example:
The product kit includes a screen cleaning solution, microfiber cloths, and a 'stain light' to check for scratches (Staples, 2014).
Windows users were instructed to troubleshoot and only reboot their computer as a last resort (Gates, 1995, p. 12).
If the author name or date of publication is included in the leading sentence of a reference, you do not need to include that information in your in-text citation. For example:
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Blizzard describes Starcraft as being open to multiplayer formats such as 'Melee, Free for All, Greed, Slaughter, and Capture the Flag' (1998, p. 11).
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References
The American Psychological Association published its first style manual in 1929 with the goal of making scientific communication easier to comprehend by promoting uniform standards for writing and presentation. Knowing how to properly cite online PDF files is essential for meeting the APA’s writing standards.
In-Text Citations for Online PDF Files
In-text citations of PDF files use the author’s surname and the publication year. If the author’s surname and publication year are in the narrative, you don’t need a separate citation. For example, “In 2005, Goodwin determined his initial results were unreliable.” If the author's surname is part of the narrative, place the publication year in parenthesis. For example, “Goodwin (2005) determined his initial results were unreliable.” If the author’s surname and publication year are not mentioned in the narrative, place the citation at the end of the sentence or paragraph. For example, “A detailed review led Goodwin to conclude his results were unreliable (Goodwin, 2005).” If your PDF file lists more than one author, follow the same pattern as you would for a single author, listing authors in the same order as they appear in the PDF file. If the PDF file you're citing does not list an author’s name, use a portion of the PDF title in place of the author’s name. Use quotation marks around the title. For example, “Findings from later studies were never confirmed (“Verifying Data,” 2009).”
Citing Online PDF Files in the Reference List
The purpose of the reference list is to provide enough detail so your readers can locate your sources on their own. The format for listing your PDF files is, 'author’s last name, author’s first and middle initials. (publication year). Title of PDF. Title of Periodical [in italics], issue number, pp-pp [pages]. Digital Object Identifier or URL.' For PDF titles, only capitalize the first word and proper nouns. If a digital object identifier is available for your PDF file, use it instead of the URL. Unlike URLs, which can be changed over time, DOIs are permanently assigned to individual publications no matter where they might be moved to on the Internet. For example, for an online PDF file with a DOI, you'd write, 'Goodwin, A.C. (2005). Reevaluation of short-term recognition studies. Journal of Cognition, 9, 225-229. doi: 22.1037/0277-5943.33.4.781.' For an online PDF file without a DOI, you'd write, 'Goodwin, A.C. (2005). Reevaluation of short-term recognition studies. Journal of Cognition, 9, 225-229. Retrieved from http://ojs.lib.swin.edu/cognition.'
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